Always on the move.

On call throughout the campaign.

During the campaign, every hour counts. If essential equipment components go temporarily offline because they fail or are faulty, the entire sugar process can easily be brought to a standstill. The on-call service from BMA is always on the move, ensuring high availability of your BMA production plants. We are there for you 24/7, with the necessary staff and spare parts, and will do all we can to be on site when you need us. You can count on us.

How you benefit

  • Rapid restoration of plant availability
  • Sustainable repairs
  • Reliable production

Whenever you need us, one of our schedulers will take down the details of any incident at your sugar factory. Following an initial fault classification, we will assign suitable technical staff, and schedule and coordinate the repair work. With status reports, we will keep you up to date at all times.

  • Single point of contact (SPOC)
  • Seamless handling of incidents from recording to the successful restart of the plant
  • Access to the full range of BMA expertise and knowledge

BMA service technicians are in a league of their own, with a wealth of experience, cross-product training and an open mind. Immediately after they are called, they will make their way to wherever they are needed, by plane or in the service van. On site, they will run a detailed incident analysis, take immediate action, and supervise sustainable repair work until the plant is up and running again.

  • Professional repair service
  • Fewer downtime events
  • The right troubleshooting tools on site

From a single bolt to full spare part kits and to complete assemblies – we will do all we can to urgently ship replacement parts to wherever they are needed, by land, sea or air. Whenever possible, within 48 hours. We will also find the best solutions for bulky spare parts. The BMA Logistics department has, after all, been working with Passion for Service for many years.

  • Parts management provided by BMA’s own Logistics centre
  • Tested parts of the outstanding BMA quality you are used to

BMA emergency hotline

You can rely on our global service network, 24 hours a day, 365 days a year.

BMA emergency hotline 24/7: +49 531 804 666.

Please choose your contact

Show all countries

Documents basket

Use of cookies

BMA uses cookies to optimize the design of this website and make continuous improvements. By continuing your visit the website, you consent to the use of cookies. Further details can be found in the legal notice.
Your visit to the Website is currently being captured by a Web analysis service in anonymised mode.